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Questions? Call us: 1 800 513 1678 English (US) Deutsch Español Français Bahasa Indonesia Italiano 日本語 Nederlands Português Submit a request Sign in Getting started New to 99designs? Which web builder should I choose? How does 99designs’ application process work? How do I use the designer search tool? Designer availability and responsiveness What is 99designs Pro? What is a brand guide? See all 22 articles Launching a contest ★ What is Stock Imagery? Favoriting a designer How do I create a presentation? How do I write a good design brief? Which package should I choose for my contest? Can I choose how much I pay for a contest? See all 18 articles Entering a contest Using Adobe Stock Do I need to declare placeholder imagery? How do I submit a design into a contest? Am I allowed to use clipart or stock images? Should I provide an explanation for my design? Can I use Wingdings or other symbol fonts in my design? See all 21 articles Pricing and payment Why am I charged GST? I have a successful charge for a payment on 99designs, but I can’t find my contest or project. What should I do? How do I purchase Stock? When do I pay for the design contest? What payment methods do you accept? What currency do I pay for the contest in? Clients How contests work Who purchases stock art, the customer or designer? When? How long do design contests take, and what’s involved? What is the Qualifying round? What is a guaranteed design contest? What is the Final round? How do I select designers for the Final round? See all 15 articles Managing your contest What is the 99designs ‘Personal Creative Consultant’ service? How do I run a successful Platinum design contest How can I see what the local time is for a designer? How do in-contest filters work? Connect your contest or 1-to-1 Project to Slack Can I make my public contest private? See all 33 articles Providing feedback How to markup a design to provide feedback How do I give feedback to the designers in my contest? How do I leave comments in my contest? What if I don’t like a design? What are private messages? How do I send or read a private message? Can I email the designers in my contest? Choosing a winner and handover What files should I get at the end of a design contest or 1-to-1 project? How do I award a winner? Can I ask for changes after I’ve picked a winner? What happens after I choose a winner? What should I ask the winning designer to provide? How long do I have to pick a winner? See all 19 articles 1-to-1 Projects Client Support options for Squarespace Projects How do you create a great 1-to-1 Project brief? 1-to-1 Projects best practices Tasks and Ready-made Logo Store Close What are 1-to-1 Projects? What are the payment options in a 1-to-1 project? See all 13 articles Designers Contest basics How to use the cropping tool How do I use a design brief? How do I find a contest that suits me? What is a guaranteed contest? What are blind and private contests? What is a Platinum contest? See all 15 articles Working with Clients How to deal with unresponsive clients in 1-to-1 Projects What is a Logo & brand guide contest? How do I become certified for Logo and Brand Identity Pack Contests? Can I submit animations or mockups of my designs to contests? Brand Guide - Add on Deliverable in contests What is the design handover? See all 20 articles After a contest ends How do I know I’ll get paid after I transfer the copyright? When do I sign the Copyright Transfer Agreement? What happens to my designs when a contest is held, locked, or refunded? Can a customer award more than one winner? How many days does it take to choose a winner? Am I obligated to do revisions once a contest is completed? See all 7 articles Design files and formats Can I present multiple logo variations in a single Contest entry? What final files should I deliver to clients? What is required for a stationery design? What is required for a social media design? What is required for a business card design? What is a Logo & social media pack contest? See all 13 articles Your designer profile ★ What are the benefits for each designer level? ★ Optimizing design descriptions & tags in your portfolio How do I increase my Designer Level? NationBuilder Professional Marketplace powered by 99designs How does 99designs’ application process work? How does the application process work? See all 20 articles Designer payments What’s going on with my pending payout? How do I edit my Payoneer payout request details? What is a payout and how do I request one? Which payment providers does 99designs use? What are earnings? What fees do you charge for 1-to-1 Projects? See all 9 articles Reporting a designer Can I use an existing font in a wordmark logo? How the 99designs report system works Stock Image Declaration How do I report a copied or stock design? I’ve reported a design. Now what? I’ve been reported. What can I do? See all 10 articles 1-to-1 Projects How do I get certified for Squarespace projects? What are the options for collecting payment in a 1-to-1 Project? Can I upload my own terms to a project? What is the best way to create a quote for 1-to-1 Projects? What is a client introduction fee? What is a platform fee? See all 10 articles General Account Security Two-Factor Authentication I’m having trouble getting through reCAPTCHA. What should I do? What are 99designs’ local domains? I received an offer for a discounted 99designs package. How can I tell it’s real? How do I tell if an email is really from 99designs? I was sent a link to 99designs. How can I tell it’s real? See all 11 articles Account management How often are notifications sent? Clients: Here’s how to change your 99designs email and website notifications How many credits do I have? How do I change my password? I forgot my login password! Can I get a new one? How do I change my email address? See all 14 articles Guidelines and policies Non-Circumvention Policy Client Guidelines Designer Code of Conduct How does 99designs’ warning system work? Concept Originality Policy Stock Image and Clip Art Policy See all 10 articles 99designs Pro 99designs Pro FAQ Do I need a 99designs Pro account? What kind of freelance designers do you have on your site? How do I find freelance designers to work with? How long is my Pro account valid? How much does 99designs cost? © 99designs Terms...